Frequently Asked Questions (FAQ)
1. What is Cosmocrave?
Cosmocrave is your go-to online store for cosmic-inspired products. We offer a range of products like clothing, accessories, and home decor with celestial and space-themed designs.
2. What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express) and secure payment options such as PayPal, Apple Pay, and Shopify Payments.
3. How long does shipping take?
Shipping times vary based on your location. Typically, orders within the U.S. take 5-7 business days, while international orders may take 10-15 business days. You'll receive a tracking number once your order has shipped.
4. Do you ship internationally?
Yes, we ship worldwide! Shipping costs and delivery times will be calculated at checkout based on your location.
5. Can I return or exchange my order?
Yes, we accept returns and exchanges within 30 days of delivery. Items must be unused and in their original packaging. Visit our Returns Policy page for more details and instructions.
6. How do I track my order?
Once your order has been shipped, you’ll receive a confirmation email with a tracking number and a link to track your order.
7. What should I do if my order arrives damaged?
If your order arrives damaged, please contact us immediately at info@cosmocrave.com with your order number and photos of the damaged item. We'll arrange a replacement or refund as quickly as possible.
8. How can I contact customer support?
For any questions or issues, feel free to reach out to us via email at info@cosmocrave.com. Our team is available Monday to Friday, and we aim to respond within 24 hours.
This FAQ covers key customer concerns and can be adjusted as needed for your product range.